Frequently Asked Questions

Light Green AI builds practical AI-powered apps for Shopify merchants. Our tools help you tag products smarter, write better copy, and grow your store without the busywork.

Our apps are built for Shopify merchants of all sizes — from new stores to high-traffic catalogs — who want reliable AI tools that fit real e-commerce workflows.

All Light Green AI apps are available on the Shopify App Store. Install them directly from our partner listing or from each app’s page on this site.

Most of our apps include a free trial so you can evaluate features before billing starts. Trial length and terms vary by app — check each app’s pricing page for details.

We currently offer Smart Tagger for behavior-based product tagging and AI Product Description Generator for SEO-friendly product copy. More apps are on the way.

Each app has its own FAQ with setup, billing, and troubleshooting answers. Open an app page and choose FAQ, or start from Smart Tagger or Product Descriptions below.

Our apps are designed to be lightweight. We only request the Shopify permissions we need and follow Shopify performance best practices so your storefront stays fast.

Yes. You can install multiple apps on the same store. Each app has its own billing, permissions, and settings.

Billing is handled through Shopify. Charges appear on your Shopify invoice according to the plan you select in each app.

Yes. You can upgrade, downgrade, or cancel from your Shopify billing settings. Changes typically take effect on your next billing cycle.

Uninstalling stops future charges for that app. Depending on the app, related data may be retained for a limited period per our privacy and data deletion policies.

We only request the permissions required for each app to work, follow Shopify’s security best practices, and never sell your store data. See each app’s Privacy Policy for details.

Visit our Data Deletion page for instructions, or contact support. You can also uninstall the app and follow Shopify’s standard uninstall / GDPR workflows.

App-specific Privacy Policies, Terms of Service, and Data Deletion instructions are linked from each app and from the Legal section in the footer.

Use the Contact Support form on our Support page. Include your store URL and a clear description of the issue so we can help faster.

We aim to reply within 24 hours on business days (Monday–Friday, 9:00 AM – 6:00 PM UTC).

Share the app name, your Shopify store URL, steps to reproduce the issue, screenshots if helpful, and any error messages you see.